Return Policy

Effective Date: May 30, 2026

At Jen's Fantastic Finds, we want you to absolutely love your luxury purchases. Because we specialize in carefully curated, premium designer retail and unique vintage treasures, we maintain a strict inspection process to protect the integrity of our collection. If you are not completely satisfied with your purchase, we are here to help guide you through our return process.

Key Conditions:

  • Accepts returns for both defective and non-defective items.
  • Accepts exchanges within the return window.
  • Return requests must be initiated and postmarked within 14 days of delivery.
  • Items must be in new, unworn, and unused condition.
  • The buyer is responsible for all return shipping costs.

1. Return Window & Conditions

  • 14-Day Limit: Return requests must be initiated, and the package must be postmarked, within 14 days of the original delivery date. This applies to all domestic (US) and international (Canada, Australia, UK, Ireland, New Zealand) orders.
  • Product Condition (New Only): To be eligible for a refund or exchange, the item must be returned in brand-new, unused, unworn, and undamaged condition, complete with all original tags attached.
  • Packaging: Any accompanying designer packaging—including original boxes, dust bags, authenticity cards, and accessories—must be returned intact. Items returned with missing packaging or signs of wear will not be accepted.

2. Exchanges

  • We accept exchanges for items in brand-new condition within the 14-day window. To request an exchange, contact support to reserve your replacement item and receive return instructions.

3. Return Shipping

  • Buyer Responsibility: The buyer is responsible for all return shipping costs.
  • Tracking & Insurance: We strongly require that you use a trackable shipping service and purchase shipping insurance for the full value of the item. Jen's Fantastic Finds is not responsible for packages that are lost, misdelivered, or damaged during transit back to our facility.

4. Refund & Exchange Processing

  • Inspection: Once your return is received, our team will thoroughly inspect the item to verify its condition and authenticity. We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
  • Timeline (3 Days): Approved refunds will be automatically processed and credited back to your original method of payment within 3 business days of receipt.
  • Restocking Fees: There are no restocking fees ($0) for approved returns.

5. How to Start a Return

To initiate a return or exchange, please contact our customer care team with your order number and the reason for your return. We will provide you with the correct return shipping address and instructions:

📧 Email: support@jensfantasticfinds.com